A $3.99 preparation fee applies to all orders for home delivery.
No fee is charged for in-store pickup.
Generally, free delivery is offered in most regions of Quebec for all orders of $75 or more, excluding taxes. Outside of Quebec, variable delivery fees will be applied to your order. These fees are indicated on the payment page.
Specific delivery fees apply in the following situations.
A fee of $12.99 applies to deliver all orders under $75 to the home, excluding taxes, in most regions of Quebec.
A $9.99 delivery fee applies to all orders under $75 during your business hours, excluding taxes.
Additional fees apply to deliveries to certain areas far from our delivery points. We will contact you to inform you of these fees before delivering your order.
Delivery fees vary and are displayed on the checkout page.
We do not deliver outside of Canada.
Additional fees apply to deliver orders containing items whose weight or dimensions exceed our carriers' limits: paintings, safes, metal filing cabinets, etc. We will contact you to inform you of these fees before delivering your order.
Special fees apply when you order all or part of a school supply list or workbooks. The fees are as follows:
Unless there is a very high volume of orders, an order placed in the morning is prepared the same day; otherwise, it is prepared the next day. Additional processing times will apply if we need to restock an item from another store, the Hamster® distribution centre, or a supplier.
A processed and complete order is shipped the same day or the next day to one of our stores.
Consumer orders are generally delivered by our carriers using regular parcel delivery services (usually Canada Post or Purolator). Unless an item is out of stock or has to be transferred from one of our stores, we usually ship orders within 2-3 business days. Delivery times (Canada Post or Purolator) vary by region and typically range from 2 to 7 business days.
We wait until all items are in stock before shipping an order. We do not offer partial shipments.
During the summer season, delivery times for school supply lists and textbooks are variable. We will generally wait until a missing item is restocked before shipping the order. School supply list orders are then usually delivered or ready for in-store pickup within 2-3 business days.
You will receive an email notification that your order is being processed. This email will also include your invoice.
If no one is available at your home at the time of delivery, some carriers will leave a card indicating the drop-off point where you can pick up your package. Pay attention to the time indicated on the card; it is generally not possible to pick up the package from the drop-off point the same day. Other carriers will attempt a second delivery the following day or leave your package in a secure location.
Orders for business customers are delivered by our delivery team, generally on the following business days or according to our regional delivery schedule. If the delivery time for a missing item is too long, we will deliver part of the order quickly.
Consumers and businesses can pick up their orders at our stores in Repentigny, Joliette, Saint-Eustache, and Sainte-Marthe-sur-le-Lac. In this case, you must wait for us to contact you to let you know that your order is ready for pickup.
For any questions regarding returns, please contact our customer service department at 1-866-667-7587. If you are not satisfied with your order, Le Papetier Le Libraire can refund or exchange the items ordered. Items must be undamaged, in their original packaging, and returned within 30 days of the delivery date.
Return shipping costs are the responsibility of the customer except:
• if the item is defective
• if we made an error in the order
In these cases, we will send a carrier to pick up the merchandise from your home or office. We will cover the shipping costs for the replacement items.
When you place an order and pay by credit card on the website, only a temporary pre-authorization is charged while we prepare and bill the products in your order. The pre-authorization for a cancelled order will be automatically removed from your bank statements. We only charge for an order when it is shipped or sent for in-store pickup. If an item is missing, you will only be charged for the items delivered.
No additional charges will be applied without your approval.
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